Double Snuggle
Frequently Asked Questions
 

You can quickly find answers to frequently asked questions by browsing the topics below. Or feel free to contact us if you're unable to find your answers or are experiencing trouble with our site.

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Popular Topics
 

Why am I sent to Cafepress shopping cart when purchasing items?
What is the Cafepress Satisfaction guarantee?
What is the return and exchange policy?
I have not received my order, how can I check my order status?
What are the shipping options and costs? And how long will it take to ship my order?
I don't live in the US, can I still place an order?
How do I change my order?

 
 
 

Why am I sent to Cafepress shopping cart when purchasing items?

Double Snuggle has partnered with Cafepress, a professional printing service with an unbelievably streamlined ordering process. Upon adding items to your cart, you will be brought directly to Cafepress' shopping cart, and will be able to keep shopping at our website by clicking the "Keep Shopping" button at the bottom of the page. With Cafepress' years of experience with printing, securely handling all payment transactions, professionally managing orders, shipments, exchanges, and returns, we feel good knowing that our customers can shop our designs with confidence. Cafepress also offers 100% satisfaction guarantee on all products. To learn more about Cafepress' 100% Satisfaction Guarantee, please click here.

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What is the Cafepress Satisfaction Guarantee?

100% Money Back Guarantee On All Products

Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!

* Flip Mino Camcorders refunds are subject to a $55 restocking fee.

For returns and exchanges, please visit and fill out Cafepress request form.

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What is the return and exchange policy?

CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact them to fill out a request form, and they will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

* Flip Mino Camcorder refunds are subject to a $55 restocking fee.

For returns and exchanges, please visit and fill out Cafepress request form.

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I have not received my order, how can I check my order status?

Check the status of your order by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to sign in with your email12181218 address and password. An order summary page will provide you with detailed information about your current or past orders.

If your order has been shipped via UPS, you may track it using links provided in your order detail.

If your order has been in transit or production for longer than the stated transit or production time feel free to Contact Customer Service for further assistance.

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What are the shipping options and costs? And how long will it take to ship my order?

To see the shipping options, prices, and timeframe, please click here.

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I don't live in the US, can I still place an order?

Yes, Cafepress ships to most international locations. International orders may take up to 10 - 14 business days for delivery (2 business days process + 8-12 business days in transit).
To see the shipping options, prices, and timeframe, please click here.

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How do I change my order?

If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Cafepress Customer Service may be able to fulfill your request depending on your order's status in production. Please contact Cafepress Customer Service with your order number and the product number of the item you wish to alter/add to ensure accuracy.

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